Channels

Customer Bridge

Name: Customer Bridge
Rating: 3.5 (1 reviews)
Author: gthneo

By gthneo 👁 56 views ▲ 0 votes

OpenClaw plugin: cross-channel customer identity bridge (WeChat wxid ↔ WeCom external_userid ↔ unionid) + 12-class chat classifier

GitHub

Install

openclaw plugins install github:gthneo/openclaw-customer-bridge#v0.1.0

README

# @gthneo/openclaw-customer-bridge-plugin

OpenClaw plugin: cross-channel customer identity bridge + 12-class chat classifier.

Bridges three identity spaces:
- `wxid` (legacy personal WeChat, sourced via `wechat` MCP server proxying wechat-decrypt)
- `external_userid` (WeCom external contact)
- `unionid` (WeChat Open Platform, when same-subject OA is bound)

## Install

```bash
openclaw plugins install github:gthneo/openclaw-customer-bridge#v0.1.0
openclaw config set plugins.entries.openclaw-customer-bridge.config --strict-json '{"wecomCorpId":"<corpid>","wecomAgentId":"<agentid>","wecomSecret":"<secret>"}'
systemctl --user restart openclaw-gateway
```

## Tools registered

| Tool name | Purpose |
|---|---|
| `customer.classify_chat` | classify a chat into one of 12 classes (C1/C2/G1-G4/W1-W3/N1-N2/X1) |
| `customer.identify` | resolve `external_userid`/`wxid` → unified `primary_id` with confidence |
| `customer.merge` | merge candidate IDs after human or auto confirmation |
| `customer.legacy_history` | retrieve chat history from wechat-decrypt for a `primary_id` |
| `customer.recent_signals` | extract entities/keywords from recent chat for a group |
| `customer.refresh_index` | cron-driven groupchat_index refresh from WeCom API |

## Storage

SQLite at `dbPath` (default `~/.openclaw/customer_map.db`). Schema in `src/customer_map/schema.sql`.

## Status

**Scaffold only.** All tool handlers are stubs. Business logic to be filled in iteratively.

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